Our Services

Strategy – Every initiative needs to tie to your organization’s strategy. We first align with senior leaders to understand the Long Range Plan and how it’s measured.

Current State Analysis – Going a level deeper, we speak with the Business SMEs to learn how the business is running today. Data, Systems, Processes.

Future State Ideation – What is your utopia? We listen to your desired end state and share our expertise to help shape the vision.

Gap Analysis – By understanding where you’re at, where you want to go and the strategy behind it, we build out gaps and align on your top priorities.

Roadmap – The plan on how we execute and achieve your vision, based on risk, time to deliver value, resources, and cultural factors.

Ask us about the Profit Insight Approach, ActionKPI’s Watergile methodology. (Watergile = Waterfall + Agile)

Gather User Feedback – Through Surveys and Interviews, give users the opportunity to be heard in either an anonymous or identified way; whatever makes them more comfortable. Honesty here is key.

Identify the Root Cause – Determine if frustrations arise from an issue with how the system was built, or if there’s an opportunity for improved user training

Tailored Change Management Approach – training is not one size fits all. We work to provide a program to increase user satisfaction.

Documentation – If one person asks a question, there’s at least 5 people that aren’t asking. Learn from every users experience and compile a self-service FAQ.

ActionKPI Support Portal – your organization’s dedicated support portal to log tickets and request enhancements

ActionKPI “Backyard” Support Services – Forget about offshore, nearshore etc. At ActionKPI, you’ll be speaking with a team member that’s close by. Don’t worry, we won’t actually be in your backyard unless we get invited to the BBQ… just saying)